RETURNS
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Our policy lasts 30 days. Unfortunately beyond 30 days we are unable to offer a refund or exchange.
Please read the rest of the return policy for item specifics and excluded products, to be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Specific items such as helmets have a very strict damage policy. For the safety of our customers, we do not accept returns on helmets.
Even a minor impact, such as dropping a helmet, can compromise its protective integrity. Once a helmet has sustained any shock, it is deemed unsafe and should not be used again — which is why we cannot accept returns or exchanges on these items.
Exceptions; if the helmet is purchased via click & collect, it can be tried on in front of a staff member. The return would still be allowed in this instance provided the staff member witnesses the safe handling of the helmet.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Before sending the item back for return please notify us with a reason and
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at scotiatownandcountry@yahoo.co.uk.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at scotiatownandcountry@yahoo.co.uk and send your item to: Manswrae Yard, 70 Kilbarchan Road, Bridge of Weir, PA11 3RH, United Kingdom.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Scotia Town and Country, 70 Kilbarchan Road, Bridge of Weir, PA11 3RH, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.